The VPN industry is notorious for unscrupulous or even malicious players, so it’s reasonable to ask why Proton VPN can be trusted. Here are some qualities that set us apart from other VPN providers.
In 2017, Proton entered the VPN space with the launch of Proton VPN. We decided to launch a free VPN service because Proton Mail protects journalists and activists around the world, and as a result of our activities in that area, Proton Mail runs a high risk of being blocked in various countries. This theoretical risk has become a reality in recent years, with Proton Mail being temporarily blocked in Turkey and Russia. A VPN is often the best way to circumvent such blocks.
Many VPN services already exist, but we launched Proton VPN because we wanted to build a VPN we knew we could trust.
Many VPNs are notoriously bad — many of them contain malware while others knowingly violate the privacy they claim to protect. Hotspot Shield, for example, was the subject of an FTC complaint by the Center for Democracy and Technology for data sharing and traffic redirection.
Unscrupulous VPN companies also engage in many questionable business practices. Many supposedly independent VPN reviews are actually paid for or sponsored, and there are also completely fake reviews that make misleading claims. Other tactics we have seen include using anonymous websites and hundreds of Twitter bots to spread fake news or sending anonymous “tips” to journalists with misleading information.
These maneuvers generally are not very effective, especially against Proton VPN, as we’re a transparent company. However, they do have the cumulative effect of reducing user trust in the VPN industry as a whole by exposing the unscrupulous nature of many VPN providers. In this context, we want to provide some facts that demonstrate how Proton VPN is different when it comes to trustworthiness.
Why Proton VPN is trustworthy
In the VPN industry, it can be challenging to sort through all the fake reviews and information. However, there are several factors that set Proton VPN apart, all of which are all well documented.
Business model
Proton, the Swiss company behind Proton Mail, Proton Calendar, Proton Drive, SimpleLogin by Proton and Proton VPN, has one and only one business: privacy. Users who pay for one of our services (to access paid features) do so because they wish to keep their personal data private. The Proton community is our only source of income. Even if you ignore all the other reasons that drive us to do what we do, from a pure self-interest standpoint, we’re incentivized to keep our users’ trust. By using a subscription business model, our interests and the interests of our community — online privacy — are fully aligned.
Transparency
As a company, we’re transparent about who we are. We do not hide behind offshore shell companies. Where we’re based, the address of our headquarters, our company statutes, and even our directors are all a matter of public record and available for inspection at the Swiss commercial register. The names and backgrounds of our leadership team have been publicly disclosed. So are the locations of all of our offices, our sources of funding, and even a full accounting of all the law enforcement requests we have received. We also clearly state the threat model for the services we offer (i.e., what they can and can’t protect you against), and provide a GDPR-compliant privacy policy.
In other words, you know who runs the company, where we run it from, what data we have, how we interact with law enforcement, and much more, and we do this with a level of transparency that is unmatched in the industry.
Open source and audited
We feel it’s equally important that our code is transparent as well. That is why we were the first VPN service to have open-source apps on Android, iPhone, macOS, Windows, and Linux. All our apps have also undergone an independent security audit. This transparency increases our security by leveraging the entire IT security community to scrutinize our code and help find and fix any potential weaknesses.
We’ve also had our no-logs policy audited by the independent security experts. The audits of our apps and no-logs policy were carried out by Securitum, a respected European cybersecurity firm that carries out hundreds of security tests and inspections for major corporations and banks every year.
So not only do you have transparency into who makes up the team at Proton VPN, you also can see the code that makes up all of our apps.
Proven provenance
Proton and Proton VPN have been under the glare of public scrutiny from the very beginning. Our origins and history are a matter of public record. Proton Mail’s creation by scientists who met at CERN (the European Organization for Nuclear Research) is well documented on the CERN website. The scientific background of our leadership team is also a matter of public record, from our academic careers to our scientific publications.
Proton Mail’s initial financing through crowdfunding is also publicly documented, along with the identities of many of our initial financial backers. Our longstanding ties to Geneva and Switzerland are also well known, with Swiss public television, Swiss public radio, and even official Swiss government publications running features on Proton Mail. There is an overwhelming body of public documentation that attests to who we are and our story, which you will not find from any other VPN company.
Legal guarantees
Proton isn’t hidden behind a shell company based offshore in a suspicious jurisdiction. We’re not only incorporated in Switzerland, but also headquartered here, and the bulk of our engineering team lives and works here. Switzerland is not only a country with strong privacy rights but also a country with a strong rule of law and is part of the European Single Market. This means that unlike other VPN companies, we can actually be held legally accountable for breaches in user privacy or false advertising. Under the EU’s General Data Protection Regulation (which we’re obligated to comply with), breaching user privacy can lead to fines of up to €20 million. Unauthorized sharing of user data with third parties like foreign intelligence agencies is also a criminal offense under article 271 of the Swiss Criminal Code.
The increased accountability that we have as a Swiss company legally obligates us to respect user privacy and adhere strictly to our no-logs policy.
Vetted by trusted third parties
While transparency and legal guarantees form a strong foundation for trust, you don’t have to take our word for it. Proton VPN has also been thoroughly vetted by Mozilla, the nonprofit foundation behind the Firefox web browser, which we have partnered with to bring VPN technology to a broader audience.
Furthermore, as the recipient of innovation grants from the Swiss government and also the European Union, Proton AG has also been exhaustively checked and vetted by the European Commission. (Note that these grants do not give any control to the grant agencies, nor obligate us in any way. Learn more here.)
Proton Mail is also the tool recommended by the United Nations for documenting human rights abuses. The fact that trusted third parties have assessed both Proton Mail and Proton VPN and gone on to work with us provides a further guarantee that we live up to our word.
Community engagement
As a company, we care deeply about our community and making the world a better place. For us, privacy and security are deeply held core beliefs that come before profits. This drives our engagement with our community. Examples include our training sessions with the Second Asian Investigative Journalism conference, our work in the open source community driving the development of OpenPGP.js (one of the world’s most widely used Javascript encryption libraries), the GopenPGP project, and the technical talks we have given about building privacy.
Sometimes, our engagement happens closer to home, like when we helped force a nationwide referendum on Swiss surveillance laws (even though Proton Mail is unaffected due to our encryption) or when we won a legal challenge against the Swiss government to strengthen email privacy.
We also engage more broadly, like when we gave a TED Talk that reached millions of people worldwide, or when we spoke at a United Nations conference about combating terrorism while protecting human rights online. We recently worked with Reporters Without Borders Berlin to sponsor a scholarship program for journalists, and also provided funding for the largest independent news outlet in Belarus.
Our frequent community engagement means that many people in different fields have had the chance to meet our team, get to know us, and confirm that we are who we claim to be.
Our commitment
We’re committed to making privacy and security available to all citizens of the world and will continue to carry out our mission as effectively as possible. We’re grateful for the more than 10 million people who have joined our community and supported us along the way. We know that trust is earned, not given. Through persistent dedication to our principles of privacy and transparency, we’re trying to be worthy of it.
If you would like to see independent reviewers think of our service, please see our Proton VPN reviews page.
Best Regards,
The Proton VPN Team
Very impressed with your VPN & your commitment to privacy. Do you have a guide as to how I can configure my Comodo firewall with your VPN? Also if your VPN gives me virus warnings, should I just exclude the directory where your client is installed from virus scanning? Thank you!
Hi Bill. In Comodo Firewall you should just be able to
Allowall ProtonVPN connections. Yes, please exclude the ProtonVPN directory from your antivirus scan.After spending years slacking off you with a free email account I finally got my crap together started actually supporting you (a t-shirt here, an occasional raffle ticket and the rare odd small donation there). I then very recently tried a free trial for your VPN. The initial trial via the app had all the bells and whistles. Your VPN is incredible. It’s a new world. Fast and very secure. I’ve signed up for a year of the ‘basic’ plan covering two devices. As this appalling and rotten year comes to a close I finally made a rock solid and ultimately very smart decision. Thank you for being here.
I trust you. Remember that I trust you.
Does ProtonVPN interfere with virus software already on the device?
Hi Jill,
If you’re asking about antivirus software, then yes, at times ProtonVPN can sometimes have adverse interactions with antivirus programs on your device, but our Support team can always help you overcome that. If you are asking if ProtonVPN in anyway protects your device from a virus that is already present on your device, the sad answer is no. A VPN can encrypt your device’s internet connections, but it cannot protect a compromised device.
Why is the iOS version available on the App Store but not the MacOS version? Is there some reason why it cannot be listed or was rejected?
Some of our features, like Kill Switch, are not compatible with the Mac app store.
When will protonvpn support AndroidTV? Currently it runs on AndroidTV but UI is very undesirable.
You know, this is actually pretty great
I had proton email years ago, had on old samsung phone,switched new phone lost my log on info how can I recover my email account?
Hi William, please reach out to our support team who may be able to help you: https://protonvpn.com/support-form Thank you!
Once I logged out my account, I can’t open it anymore. I have accounts that I can no longer open. Why is that?
I think you are a great company keep up the great work
Thank you! We will!
Am sorry pls how do I start cause am just a new comer ,I mean am a novice
Hi! Thanks for asking. We offer these setup guides for new users: https://protonvpn.com/support/protonvpn-setup-guide/. Just click the link to the setup guide for your device, and follow the instructions. If you need help, you can contact our support team: https://protonvpn.com/support-form
Why should we trust to not keep logs when you have not open sourced your server side software stack.
With a VPN provider, the client side is not where the risk lies.
Also, you are a for profit publicly traded company, right ? So you are bound to follow the will your shareholders, why should I trust them ?
Hi Nicolai, this is a fair question to ask, but it is not quite correct. We are not a publicly traded company. In fact, our business model is entirely based on ensuring privacy for our users, so our financial incentives are actually fully aligned with our users’ interests. As for logs, we have been clear about our no-logs policy, which is also detailed in our privacy policy.
Can I run your VPN at my router level? (ubiquiti amplifi hd)
I have been a supporter of ProtonMail since it first began and was proud to be a sponsor and Beta tester. I now have paid plans for both Mail and VPN and actively encourage others to use their services. Excellent products, great support, keep up the great work!
Hi, I don’t see any support for chrome books, is this likely to happen or no?
It is a shame that ProtonVPN prevents me from using Outlook in Office 2019, I have to turn the VPN off to be able to send and receive emails between Outlook and Microsofts Outlook Exchange Email Servers.
A lot of countries are banning VPN, if UK bans it will I get a refund on a 3 year subscription ?
Thank you guys. Very appreciative. Keep after it.
I just wanted to tell you guys you are Kicking Ass with your Proton Mail and VPN keep up the great Work you guys are in a league of your own !! I tried them both I’m in . Screw g mail .
Keep Kicking Ass
Thanks Mike
@johnbarleycorn – this is not a “swiss product”
I just upgraded my e-mail account to a “plus” paid account.
I would only use a VPN if I were in a location with an open vpn for public use. Do you
think it’s really necessary to use a vpn from home over a private internet connection? With
my planned use I think I can use the “free” vpn mainly for e-mail.
Frank Rocap
Hi Frank,
This is a good question. It really comes down to your own personal threat model. If you trust your Internet service provider to not monitor your online activity, throttle your bandwidth, or sell records of your online activity, (none of this is always a given, depending on where you live) then you may not feel the need for a VPN connection. A VPN is just a simple way to keep your online activity secure and private. Hope this helps!
This is a Swiss product and products from Swiss are famous all over the world. So is Proton (Swiss) well known by his safety. Keep on the good work.
With Regards.
He estado utilizando el servicio (pro) desde hace 2 meses, más o menos, y la verdad no tengo alguna queja al respecto, también he estado utilizando ProtonMai lo único que realmente me preocupa es que para Sur América solo tengan disponible a Brasil, sería bueno tener otro país cerca para conexiones VPN.
Saludos!
Hello! As we continue to develop ProtonVPN, we will definitely consider adding more servers in South America. We appreciate your suggestion.
Hi.. I try to install your VPN for test in free plan but seems to be some problems with this.. Security, privacy and speed its always essential..
Hello, Constantin! Could you please elaborate on the issue and let us know if you were able to create Free account? To bypass the human verification step, please send us your non-protonmail email address here: https://protonvpn.com/free-vpn or support@protonvpn.com so we can send you an invitation.
This is exactly the kind of stuff we need.
A million thanks for setting new transparency standards within the industry and excelling at what you do, while giving back in so many ways to so many different communities. We’ll never have to walk alone now.
Best regards