Comments for Proton VPN Support https://protonvpn.com/support/ Get help for your free VPN Thu, 23 Feb 2023 12:23:19 +0000 hourly 1 Comment on How to install a VPN on Ubuntu by Douglas Crawford https://protonvpn.com/support/linux-ubuntu-vpn-setup/#comment-20636 Fri, 28 May 2021 09:05:34 +0000 https://protonvpn.com/support/?post_type=ht_kb&p=1867#comment-20636 In reply to shervin.

For all technical queries, please contact our customer support team.

]]> Comment on Paying for Proton VPN with Bitcoin by Douglas Crawford https://protonvpn.com/support/vpn-bitcoin-payments/#comment-20635 Fri, 28 May 2021 09:04:18 +0000 https://protonvpn.com/support/?post_type=ht_kb&p=349#comment-20635 In reply to Donald Kemmerer.

Hi Donald. Please ensure our customer support team are aware of this.

]]> Comment on How to install a VPN on Ubuntu by shervin https://protonvpn.com/support/linux-ubuntu-vpn-setup/#comment-20628 Thu, 27 May 2021 16:47:25 +0000 https://protonvpn.com/support/?post_type=ht_kb&p=1867#comment-20628 i have this problem on sudo apt update

Hit:1 http://us.archive.ubuntu.com/ubuntu focal InRelease
Hit:2 http://archive.canonical.com/ubuntu focal InRelease
Get:3 http://us.archive.ubuntu.com/ubuntu focal-updates InRelease [114 kB]
Get:4 http://us.archive.ubuntu.com/ubuntu focal-backports InRelease [101 kB]
Get:5 http://us.archive.ubuntu.com/ubuntu focal-security InRelease [114 kB]
Hit:6 http://us.archive.ubuntu.com/ubuntu focal-proposed InRelease
Err:7 https://repo.protonvpn.com/debian unstable InRelease
Could not connect to repo.protonvpn.com:443 (10.10.34.35), connection timed out
Err:8 https://repo.protonvpn.com/debian stable InRelease
Unable to connect to repo.protonvpn.com:https:
Fetched 328 kB in 30s (10.8 kB/s)
Reading package lists… Done
Building dependency tree
Reading state information… Done
61 packages can be upgraded. Run ‘apt list –upgradable’ to see them.
W: Failed to fetch https://repo.protonvpn.com/debian/dists/unstable/InRelease Could not connect to repo.protonvpn.com:443 (10.10.34.35), connection timed out
W: Failed to fetch https://repo.protonvpn.com/debian/dists/stable/InRelease Unable to connect to repo.protonvpn.com:https:
W: Some index files failed to download. They have been ignored, or old ones used instead.

]]> Comment on Paying for Proton VPN with Bitcoin by Donald Kemmerer https://protonvpn.com/support/vpn-bitcoin-payments/#comment-20615 Thu, 27 May 2021 04:21:07 +0000 https://protonvpn.com/support/?post_type=ht_kb&p=349#comment-20615 I just sent $41.36 in bitcoin to you guys from Wallet Address: 3MPAYLs4NyQX3hPd4UfY6wezW7nZvFwb4a. Hope to hear from you guys soon. I’m looking forward to using your services.

]]> Comment on How to use NetShield Ad-blocker by Douglas Crawford https://protonvpn.com/support/netshield/#comment-18162 Wed, 27 Jan 2021 11:10:49 +0000 https://protonvpn.com/support/?post_type=ht_kb&p=1619#comment-18162 In reply to Marco.

Hi Marco. The latest version of our Android app is v2.6.4.2. Please update to this version. ProtonVPN v2.x for Linux is our older community-based Linux client. NetShield is only available on our new official Linux app and CLI (which starts at version 3.x). Please uninstall the community app and then install the official app. Full instructions for doing all of this are available for your disto on our Linux setup page. (Note: this answer has been amended for accuracy).

]]> Comment on Using Adobe Cloud, OneDrive or Office 365 while connected to Proton VPN by Douglas Crawford https://protonvpn.com/support/using-adobe-cloud-onedrive-office-365-while-connected-to-protonvpn/#comment-18160 Wed, 27 Jan 2021 11:01:51 +0000 https://protonvpn.com/support/?post_type=ht_kb&p=1096#comment-18160 In reply to Frans van Loon.

Hi Frans. If the instructions above don’t help then please contact our support team.

]]> Comment on Proton VPN coupons by Douglas Crawford https://protonvpn.com/support/protonvpn-coupons/#comment-18159 Wed, 27 Jan 2021 10:59:02 +0000 https://protonvpn.com/support/?post_type=ht_kb&p=1050#comment-18159 Hi med publice. Please note that ProtonVPN offers a free VPN service with no data limits and not artificial speed restrictions.

]]> Comment on What browsers can I use with Proton VPN? by Douglas Crawford https://protonvpn.com/support/browsers-supported/#comment-18158 Wed, 27 Jan 2021 10:57:13 +0000 https://protonvpn.com/support/?post_type=ht_kb&p=1125#comment-18158 In reply to Jasmeet kaur.

Hi Jasneet. Please see our article on how to reset the ProtonVPN account password.

]]> Comment on The Proton VPN macOS app by Douglas Crawford https://protonvpn.com/support/protonvpn-mac-vpn-application/#comment-18157 Wed, 27 Jan 2021 10:55:28 +0000 https://protonvpn.com/support/?post_type=ht_kb&p=616#comment-18157 In reply to tunca ilker.

Hi tunca ilker. Please contact our Support Team for assistance.

]]> Comment on Why does Google show my IP address originating in a different country from the one Proton VPN lists? by Douglas Crawford https://protonvpn.com/support/google-location-error/#comment-18156 Wed, 27 Jan 2021 10:54:15 +0000 https://protonvpn.com/support/?post_type=ht_kb&p=1456#comment-18156 In reply to Remii.

Please contact our Support Team for assistance.

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